DRUGTESTING 101: What to do when there's no Collector or Head of Laboratory shown in Specimen Collection or Initial screening

Can't see the ASC or Head of Lab's name when you reach the specimen collection or initial screening part? This is usually the case when IDTOMIS is reset or when it has a new accreditation number.

Here are the steps to resolve the matter:

1. Make sure you are connected ONLINE. Kindly log in authorized specimen collector's (ASC) account by inputting his username and password to IDTOMIS. Include accreditation number if asked.
2. Once logged in, the account is renewed. The IDTOMIS can recognize the ASC account.
3. Log out.
4. Go back to Analyst acct.and check if the ASC's name is already in the specimen collection details part.

If the problem persists, ask the IDTOMIS Helpdesk representative.